Customer Care

The best logistics system is only as good as the maintenance and service it receives. Therefore viastore offers you a diverse selection of services, customized to your specific needs.

These include our hotline and continuous condition monitoring as well as the preventive maintenance of your system, plus inspections according to all the relevant rules and laws. Breakdowns of your warehouse and conveyor systems - and resulting expensive shutdowns - are therefore  reduced to a minimum.

And if your system ever does run into trouble, our service hotline is there to help you out - 365 days a year, around the clock. In such a case, instead of just hearing a friendly recorded message, you will be able to speak to IT, control systems, warehouse equipment and spare parts specialists who are there waiting to take care of your problem.

Our services - your benefits:

  • Permanent availability via hotline
  • Minimal response times
  • Max. 1 hour downtime (optional)
  • Increased system availability
  • Preventive online maintenance

 

Hotline viastore